You MUST have made prior arrangements by phone before arriving at the practice.
If you do not have an arranged time, we may turn you away, or you may have a long wait.
Our reception area and forecourt has limited space and we allocate appointments and collection times so that we can have safe social distancing for our staff and clients
We are now operating normally in terms of consultations and procedures. However, because we are still not letting clients into the Practice, consultations are taking a bit longer, and we are having to limit the number of consultations per day
There may be exceptional circumstances where one of our staff members may ask you to enter the practice. Entry will only be granted for one person, and you will be asked to wear your own face mask – so please be prepared when you come to the practice. Just because you bring a face mask, does not mean you will be able to enter. We are still protecting our staff and would like to minimise our risks, so we can continue to treat and care for your pet/s. At times we have two consultations happening at the same time. Because our waiting room is small, we cannot ensure safe social distancing between two clients and our staff members.
If you prefer to see a particular Vet, please let the nurse know when you book the appointment and we will do our best to accommodate you.
In order to protect and reduce the risks that our staff may face when treating your pet, please consider the following when visiting our practice:
- If you feel unwell, have a high temperature, or have a cough, please telephone or email us so that we can organise a suitable treatment method for your pet
- If you, or someone who is in close contact with your pet, is in isolation (due to COVID-19) please advise our staff so that we can wear protective equipment/clothing when handling your pet
- We ask, where possible, for only one person (or minimal people) to come with your pet to the appointment. You can call us to say you are in your car and we will notify you when we are ready
- If we are talking to you face to face, please keep two metres distance.
- If you are in a higher risk category and you would like to take further precautions, we can assist with this but please telephone us to discuss options